SmartHub IX

Technical Requirements


The following sections draft the technical requirements for connecting a member to SmartHub IX. The term 'SmartHub IX ' is used in this document to mean either the network or the IX administration, depending on the context. The term 'member' in this document refers to the member or participant connecting their device to SmartHub IX.

2Internet Standards

The member shall at all times conform to the relevant standards as laid out in STD0001: Internet Official Protocol Standards (currently RFC 5000) and associated Internet STD documents.

3Physical Layer

It is recommended that GigE and higher speed interfaces be configured as auto negotiating.
SmartHub IX can only provide fibre-optic Ethernet interfaces with bandwidths of either 10Gbps or 1Gbps. No copper-based interfaces are currently available.
The fibre-optic Ethernet ports can either be 10GE-LR or GE-LX.

4Data-Link Layer

Frames forwarded to Etisalat ports shall have one of the following ether types:
a) 0x0800 - IPv4
b) 0x0806 - ARP
c) 0x86dd - IPv6
* Frames forwarded to a member interface on SmartHub IX shall all have the same source MAC address.
* Frames forwarded to SmartHub IX ports shall not be addressed to a multicast or broadcast MAC destination address, except for:
a) broadcast ARP packets
b)multicast IPv6 Neighbour Discovery (ND) packets
Traffic for link-local protocols shall not be forwarded to SmartHub IX ports except for the following:
ARP, except for proxy ARP
IPv6 ND 5.5. These prohibited link-local protocols include, but are not limited to, the following list: 5.5.1. IRDP 5.5.2. ICMP redirects 5.5.3. IEEE802 Spanning Tree 5.5.4. Vendor proprietary discovery protocols (e.g. CDP) 5.5.5. Interior routing protocol broad/multicasts (e.g. OSPF, IS-IS, IGRP, EIGRP) 5.5.6. BOOTP/DHCP 5.5.7. PIM-SM 5.5.8. PIM-DM 5.5.9. DVMRP ARP traffic shall not exceed 20 packets per second, per port/VLAN. The standard Ethernet MTU size is 1554. To cover speeds between 1Gbps and 10Gbps, multiples of 1GigE can be configured for link aggregation. To cover speeds between 10Gbps and 100Gbps, multiples of 10GigE can be configured for link aggregation.

5IP Layer

For public peering, members must use IP addresses and netmasks assigned to them by SmartHub IX for peering.
IPv6 addresses (link and global scope) shall be explicitly configured and not auto-configured.
IPv6 site-local addresses shall not be used.
IP packets addressed to SmartHub IX directed broadcast address will not be automatically forwarded to SmartHub IX ports.
The standard IP MTU size is 1500.

6IP Routing

This is an Internet Exchange Point and, therefore, no transit is allowed, i.e. members should not pass traffic to SmartHub IX that is destined to networks that are not part of the members of SmartHub IX.
All members must not abuse peering relationships by doing any of the following non-exhaustive list:
pointing defaults
resetting next hop
selling, bartering, trading or giving either routes or next hop to third parties (SmartHub IX non-members)
leaking routes to third parties (SmartHub IX non-members)
It is recommended that peers maintain consistent route announcements across all peering sessions.
The exchange of routes via SmartHub IX shall only be via BGP-4.
AS numbers used in BGP-4 sessions across SmartHub IX shall not be from ranges reserved for private use. The only exception to this is when a BGP speaker is collecting routing information for analysis and not for immediate routing decisions. In this case, the BGP speaker may use a private AS number but shall not advertise any routes.
SmartHub IX members are encouraged to aggregate their routes.
IP address space assigned to SmartHub IX shall not be advertised to other networks without explicit permission of SmartHub IX.
All routes advertised across SmartHub IX shall point to the router advertising it, unless agreement has been made in advance and in writing by SmartHub IX and the two members involved.
Members must enforce strict filtering policies to prevent route leaks.
All routes to be advertised in a peering session across SmartHub IX shall be registered in the RIPE or other public routing registry.
Members may use more than one ASN for their SmartHub IX peering, provided that each ASN presented shares the same NOC and peering contact details.

7IP Forwarding

8.1. Traffic on member interfaces connected to SmartHub IX shall only be forwarded to a SmartHub IX member when permission has been given by the receiving member either: 8.1.1. by advertising a route across SmartHub IX, or 8.1.2. explicitly in writing. 8.2. Traffic shall not be routinely exchanged between two member interfaces connected to SmartHub IX and owned by the same SmartHub IX member. 8.3. Members should actively cooperate to resolve security incidents, denial of service attacks and other operational problems. Road Map to get connected to SH-IX To get connected to SH-IX, the prospective partner is required to have its own autonomous system number (ASN) and few technical requirements as mentioned below:- Requires layer 2 transport connection to UAE (Etisalat is house to almost all leading International and Regional cables such as SMW-3, SMW-4, IMEWE, TGN,UAE – Iran, FOG, Das-Halul and terrestrial cables connecting UAE to Oman, Saudi Arabia) Select port as per your requirements/ needs: 1 Gigabit Ethernet (1GE) or 10 Gigabit Ethernet (10GE) Signing SH-IX agreement Request an offer and all necessary paperwork by email to or get in touch with us by phone.

SmartHub IX FAQ’s

Can my company become a member?

SmartHub IX membership is open to a wide variety of companies. To become a member, the following simple requirements should be considered

Your company must be a recognized legal entity.
You must have an ASN (Autonomous System Number) which is visible from the SMARTHUB IX transit router.
You must use either IPv4 or IPv6 for peering.

Can you help me get an ASN?

There are several Regional Internet Registries which provide internet resource allocations, registration services and co-ordination activities. These are arranged according to geographical location:
RIPE for Europe, Middle East
ARIN for North America
APNIC for Asia and the Pacific region
LACNIC for Latin America and the Caribbean
AfriNIC for Africa
These RIR's should be your first point of contact if you need help obtaining an ASN, however, if you have any issues or questions please let us know and we will help where we can.

What equipment will I need?

You can join to SmartHub IX using your own router. We require this router to be housed in our SmartHub Data Center . Alternatively, you can use a layer-2 carrier to peer at the exchange.

What type of companies are SmartHub IX members?

The SmartHub IX membership is made up of a variety of networks who choose to exchange their Internet traffic through co-operative peering agreements. Our members include ISP's, CDN's, eyeball networks, gaming companies and streaming media networks amongst many others. If your company does not fall into one of these categories please get in touch so that we may discuss our membership with you further.

How much traffic do I need to peer?

We usually find that an ability to peer at least 10mbps works well for a normal mix of internet traffic, although your circumstances may vary depending on traffic types and priorities.

What is the joining process?

Please find below the process in brief

1. The new member must fill a Service Order Form/application form. 2. Once the SOF is signed, Etisalat' SmartHub IX invoice should be returned to be paid and subsequently the connection to SmartHub IX will be established. Thereafter, the IX agreement is to be finalized. 3. The SOF will then be passed to the SmartHub IX engineers who will connect you to the exchange.

How much will I pay?

Each member has to pay a one-off installation fee alongside their monthly port fees. For full prices. please see our fees page or take a look at our product and pricing page

What is the SmartHub IX contract term?

When you sign our SOF, you agree to give SmartHub IX 60 days' notice of any port or membership cancellation.

Do potential members need a PoP in UAE or can they use layer 2 carriers to connect to the exchange?

The issue is at the customer's discretion. You can refer to question 3 for more details.

How does the physical connection work?

Members connect in one of three ways:
Their own PoP in a SmartHub IX Datacenter, housing SmartHub IX
A layer 2 connection terminating in a SmartHub IX enabled Datacenter need to be arranged. Once present in PoP, SMARTHUB IX will arrange all cabling required to connect the new member to the exchange.

Can I set up transit sessions over SmartHub IX as well as peering sessions?

SmartHub IX allows only peering across the exchange. Furthermore members are free to make arrangements for mutual traffic exchange.

Can I exchange traffic between two or more of my own routers?

No, a member cannot use the exchange infrastructure to form part of their network's backbone.

Can I point default at other SmartHub IX member interfaces?


Can I connect through a switch?

Yes. As long as only one MAC address (that of your router) is visible to SmartHub IX.

Can I use IPv6 on the main peering LANs?

Yes. IPv6 is native on the main peering LANs Contact SmartHub IX support for v6 peering LAN addresses.

Can I use IPv6 auto configuration or site-local addresses?

No. Peering LAN addresses should be allocated by SmartHub IX, and explicitly configured.

How does peering at the exchange work?

SmartHub IX offers bi-lateral peering. Members are expected to contact each other directly to discuss individual peering opportunities. All member contact details are provided by SmartHub IX.

Will networks peer with me if I join SmartHub IX?

It has been observed that members set their own peering policy. Most of the operate an open peering policy with a few being selective.

What are the costs of a connection to the SmartHub IX switching platform?

There are basically two costs involved in connecting to SmartHub IX.
1. Layer 2 or colocation in Data centre which is subjective to requirements.
2. SmartHub IX port charges which you can find in product and pricing page

Are there any other costs involved in a connection?

SmartHub IX does not charge for anything else except the physical connection to the switch. The costs of housing your equipment is a separate concern, which needs to be directed towards the co-location that you choose. If applicable, the costs of the leased line from your network to the chosen co-location(s) is also your responsibility.

From which moment will I be billed for my connections?

The billing will start on the Production Date/Activation date with a maximum of 30 days after the Assignment Date.

The assignment date is the date which SmartHub IX communicates to Customer about establishing their IX connectivity. The production date is the date when SmartHub IX defines the connection in production in consultation with Customer.

Are the co-locations part of the SmartHub IX association?

No. Even though SmartHub IX works in close partnership with the co-locations, they are still separate entities from SmarHub IX.

Who shall I contact for the technical queries?

1. Please find the link for your technical queries
2. In case you need further clarifications, please email to
3. You can also check the NOC contact page

What is the procedure for changing equipment? (changing MAC address)?

At the SmartHub IX switches port security is used to protect its infrastructure against unwanted packets and network loops. It prevents MAC addresses other than the locked MAC address from sending packets onto the SmartHub IX platform.

Ingress (from the switch's point of view) traffic with a non-allowed source MAC address will be dropped. If an actual loop is detected (i.e. the source MAC addresses are known on the platform), the port will be physically shut down until the SmartHub IX NOC has received confirmation that the loop is gone and the connection has been restored.

When carrying out maintenance that results in a change of MAC address (such as swapping equipment), a new MAC address must be learned or set for the switch port, and the old MAC address must be removed. The SmartHub IX NOC will allow extra MAC addresses at the port until the maintenance has been completed. This should be done before starting the maintenance to prevent outages for the customer.

The procedure for this is:

Contact the SmartHub IX NOC before commencing with the maintenance, either by e-mail (during office hours) or phone (during office hours or outside office hours for emergency maintenance) for allowing or setting an extra MAC address.
Contact the SmartHub IX NOC after finishing the maintenance to remove the old MAC address.

We urgently request that factory-default MAC addresses are used. SmartHub IX staff would like to be able to register changes and see the OUIs in order to correlate new issues to certain changes or certain router vendors.

If we are IPv6 ready: How do we announce this to SmartHub IX?

Please send an e-mail to the SmartHub IX NOC , whenever you are IPv6 ready. Please include the port numbers (if you have more than one), your AS number and the IPv6 address(es) you plan on using. To determine which IPv6 address(es) to use, see our numbering scheme.

What is Link Aggregation?

Also known as "trunking" (Foundry), "EtherChannel" (Cisco), or the official IEEE term "LACP / 802.3ad". Link aggregation bundles multiple parallel links between a pair of devices forming a single high-performance channel
At SmartHub IX, link aggregation is available for 1Gb/s and 10Gb/s connections at all locations.

Can I upgrade my current connection(s) at SmartHub IX?

Yes. Members/customers can upgrade their connection(s) or apply for an additional connection at any time. Of course the costs will also differ depending on the upgrade required. See the Products and Pricing. There are no additional costs applicable for the upgrade itself.
After assignment, SmartHub IX allows 2 weeks transition time in order to migrate port traffic from the old connection to the new demanded connection.

Which of the contacts that I have given on the SmartHub IX Application Form will appear on the mailing lists?

SmartHub IX keeps three (main) mailing lists namely General, Technical and Billing Contacts which you initially listed on the SmartHub IX SOF.

How do I order fiber/cross connects to connect to the SmartHub IX switches?

You could liaise with your account manager who will be able to provide you details.

What are the delivery times for a connection to SmartHub IX?

Delivery times for the fiber connection in Fujairah is guaranteed to be 2 to 4 weeks, but are normally faster.

How do I obtain my account details for the SmartHub IX web-site for Monitoring my bandwidth traffic?

SmartHub IX provides this information to all its clients as soon as the Joining procedure is completed successfully. Incase if the password is forgotten or lost, the same can be provided to you again only if the authorized signatory places a request.

How do I obtain my account details for the SmartHub IX web-site for Monitoring my bandwidth traffic?

SmartHub IX provides this information to all its clients as soon as the Joining procedure is completed successfully. Incase if the password is forgotten or lost, the same can be provided to you again only if the authorized signatory places a request.

Is there any testing period available before the actual connection?

SmartHub IX provides 24 hours of testing period after successful joining and establish connection. The link is monitored by SMARTHUB IX during the test period and any concerns arising out of it are addressed immediately.

Who is authorized to access SmartHub IX NOC?

In order to maintain high level of security and safety, SmartHub IX request Authorized Contact List Authorized contact list form.doc from all its clients at regular intervals. Depending on the various levels of authorization, the details are updated for verification before entry is permitted into the SMARTHUB IX NOC.

What are SmartHub IX working hours?

The SmartHub IX Support team is operational 24x7 to assist the ISPs round the clock. Support available at
Support contact number :+971 9 2022207 / 2022208